Field Services

Worldwide Locations, World-Class Service

Our team of nearly 200 dedicated and skilled field service technicians provides a world-class service and support network designed to anticipate and respond to your needs throughout the life of your aeroderivative engines and packages.

Located in ten regional and 25 satellite offices throughout the world, we support your GE, Rolls-Royce® and Pratt & Whitney® turbines with the highest quality parts, tools and support 24 hours per day, seven days a week.

Services

  • 24-hour professional and technical staff on call for troubleshooting issues
  • 24-hour diagnostic support and predictive maintenance via remote monitoring
  • Gas turbine replacement or exchange with field service support
  • Lease engine support including removal, installation and start-up services
  • Vibration analysis
  • Low pressure and high pressure compressor repair
  • Inspection scheduling
  • Hot section repair
  • Field inspection and diagnostics
  • Warranty services
  • Modular replacement (HPT, LPT and TMF)
  • Controls troubleshooting and upgrades
  • Rotor trim balancing and trimming
  • Bearing replacement (TMF or LPT)
  • Field fix service bulletin supports
  • Startup support - installation services, technical support and troubleshooting
  • DLE mapping support - emission measurement and engine and control tuning

Specialty Field Engineers

  • Gas Turbine DLE Engineer - Adjusts the Dry Low NOx system to optimize gas turbine emissions and life expectancy of combustion system components.
  • Laser Alignment Engineer - Uses GE proprietary digital laser alignment equipment, technology, and fleet data to optimize internal component alignment.
  • Trim Balance/Blade Change Engineer - Uses GE proprietary software and equipment to lower the possibility of an engine imbalance.
  • Generator Engineer - Inspects, tests, and repairs generator equipment.
  • Boro-Blend Engineer - Blends serviceable HPC/LPC damage through the boroscope ports on the HPC/LPC.
  • Excitation Engineer - Starts and troubleshoots excitation systems and interfacing circuits, breakers, and power systems.
  • Professional Witness - Provides technical direction and coordinates performance tests not conducted by GE.
  • Vibration Engineer - Acquires vibration data, diagnoses vibration in machinery, balances and analyzes rotors, and recommends installation of balance weights.
  • Emergent Technology Engineer - Applies new technology that is not covered by other specialists.
  • Consulting Analyst - Provides technical assistance for personnel not normally classified as field personnel who solve problems that require highly specialized background and experience.
  • Diagnostics Engineer - Analyzes diagnostic test data such as plant evaluations, services equipment and provides general consulting for plant performance issues.