Contractual Service Agreements for long-term results
There is a significant trend in the Oil & Gas industry towards outsourcing maintenance activities. Cost benefits and the desirability of focusing on core activities are the main reasons for change. Also driving the trend is the fact that as machinery and systems become bigger and more efficient they also become more complex and sophisticated, demanding specialized skills to keep them operating at peak levels.

A GE Energy Contractual Service Agreement (CSA) is a way of ensuring an agreed level of service to meet the customer’s business goals at a fixed annual price. The word from many of our long-term CSA users is that by outsourcing maintenance activities to GE Energy, cost reductions of up to 20% have been achieved.

Among the many advantages of a CSA are:

• Fixed maintenance costs
• Guaranteed performance output, heat rate and availability
• Shared risks and rewards
• Latest technology always available
• Closing the gap between existing and ideal conditions
• Better understanding of our customers’ goals

Currently, Global Services has CSAs in place in over 40 countries, with over 1,000 units of equipment in our care. The CSA approach is becoming increasingly popular; over the last two years GE Energy has entered into long term partnerships of up to 28 years to help customers increase their profitability.

To deliver this higher level of service, GE Energy has established a large number of Oil & Gas repair facilities in strategic locations, to provide first class technical support and to reduce project cycle time. These Service Centers are equipped with the latest tools, and skilled and experienced technical advisors are on staff. Local services include machine overhaul, parts repair, on-the-spot technical support, and assistance in writing proposals.

Local presence not only speeds our reaction to events, but by sharing a common culture and language it strengthens the relationship with our customers. GE Energy is establishing new Service Centers in China, Kazakhstan, Nigeria and other key oil and gas producing countries around the globe. At each location, services will be tailored to the needs of customers in the area, and will provide opportunities for the transfer of skills to local personnel. We are also in the process of expanding our oil and gas service presence in the Americas and the Middle East through the implementation of new strategic initiatives.

Wherever you may be, support is always close at hand. Our aim is to help all our customers get full value from their investment in our equipment and solutions. The Global Services Customer Support Centre forms a single entry point, available 24 hours a day 7 days a week, which gives access to a wide range of support services.

• Multi language response from a single telephone number –
  +39 055 427 2500.
• Nighttime support for technical emergencies.
• Requests from customers received by telephone, email, fax and via the internet.
• Services include Technical Assistance, Emergency Service, Customer Claim Management and Customer Satisfaction Management.
• Support Central is a new web-based approach to managing customer claims that speeds the process and significantly reduces downtime.

Click here to be directed to the Oil & Gas Customer Service Center.

And we can do more. Through our Global Services business unit we ensure the ongoing value of the machinery and systems which we build. We enable their users to remain at the forefront of technology, to react quickly to market changes, to minimize downtime when maintenance is due, and to remain in compliance with developing environmental regulations.

Our Global Services specialists are dedicated to enhancing the value of our customers’ assets
To achieve this goal, Global Services has developed a comprehensive portfolio of innovative services, both proactive and interactive. Internet tools cut the time and cost of fine-tuning machinery for maximum productivity. A central Customer Service Center makes our entire spectrum of services accessible to any user, anywhere in the world, every minute of every day.

The support you need, now and far into the future
Nothing stays the same. Operating conditions and performance requirements can change significantly over the working life of a plant. Here, in broad strokes, are the four types of support that are helping oil and gas customers around the world to maintain and enhance productivity and efficiency, year after year.

Asset Protection: the highest quality OEM parts and high tech repairs to keep your machines in as-designed condition.

Asset Enhancement: when you need higher performance to meet new challenges. Adding state-of-the-art technology to replace or enhance existing components – Conversions, Modifications & Uprates (CM&Us) – enhancements to meet new emissions standards.

Asset Management: Global Services takes full responsibility for the ongoing performance and availability of your equipment. A Contractual Service Agreement guarantees a desired level of performance and availability at a predictable cost, enabling plant personnel to focus fully on operational matters.

Asset Optimization: advanced solutions such as remote monitoring, diagnostics and tuning will extend the life of your equipment and ensure peak productivity through its entire lifecycle. Click here for an example of how remote service benefits GE Energy customers.

The kind of support you need to remain competitive and meet business goals

• Over 300 Conversion, Modification and Uprate products are available for gas and steam turbines, centrifugal and reciprocating compressors and pumps. Get a proven solution, fast.
• At compression stations, our standard uprates raise production levels of a field by increasing efficiency 5-6%, power output as much as 15% and gas flow as high as 80%.
• At LNG plants our innovative technology and new patented maintenance methodology bring new life and productivity to old trains. Customers tell us that the improvements achieved are equal to an extra year of production over a 20-year cycle.
• Packaged solutions are cutting operating costs in pipeline systems by as much as 10%. A combination of remote monitoring and diagnostic tools, pipeline inspection and contractual service agreements maximizes efficiency and increases compression station flow.
• Petrochemical plants faced with a need to increase plant capacity can find the answer in a GE Energy de-bottlenecking project. A custom program of upgrading compressor internals, increasing the efficiency of individual items of equipment, modifying stages and improving sealing systems has been known to increase capacity by as much as 50%, without major investment in new equipment.