Credit Return Form for Bently Nevada Products

Use this form to obtain authorization to return your Bently Nevada product(s) for CREDIT

If you require REPAIR or REPAIR AND CALIBRATION, please use our Repair Request Form.
If you require CALIBRATION ONLY, please use our Calibration Request Form.

Instructions:
To return a product for credit, you must first obtain a Return Material Authorization Number (RMA#) using the steps below. Please do not return any products until we provide you with an RMA#. Returns will not be accepted without an RMA#.

  • Step 1: Before requesting an RMA for a credit return, please ensure that all of the following criteria are met:
      - Stock standard hardware and software only (i.e., no custom or modified products)
      - Must be six months or less from date of invoice (or six months from delivery if part of a   project installed by GE’s Bently Nevada team)
      - Must be unused and in original packaging
      - Only one sales order per RMA allowed
      - 25% minimum restocking fee

  • Step 2: Contact us using one of the following methods:
      - Via the Credit Return Form on this page (this is the preferred method)
      - Via e-mail to our Credit Returns Department
      - Via Phone: +1 800-227-5514 ext. 1259 (toll-free, USA only)
                     +1 775-215-1259 (toll)
                     +36 27 565 041 (Europe)

  • Step 3: Your request will be reviewed by our Credit Returns Department and, if eligible, an RMA# will be issued to you via e-mail along with instructions for returning the item(s).
*indicates required field
Customer Information
* Please Select a Region
Click here if the Customer details are same as the above.
* Customer Name
* Customer Address
* Customer Email Address
* Customer Phone Number
* Contact Name and Phone Number
* Contact Email Address
* Original Sales Order
Equipment to be Returned

Complete Part and Serial Numbers
(include all applicable dash numbers i.e. 330100-50-00 NOT 330100). Multiple different parts can be sent on the same RMA number.
NOTE: For more than 10 Part/Serial Numbers, please use the Comments field below to list the additional items.
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