Frequently Asked Questions for GateCycle Software

How Do I Configure Disk Defragmentation Programs?

Before using a disk defragmentation program on a drive on which GateCycle software is installed, please configure the program so that so that it will always exclude the following files from its defragmentation process:

  • CYC32DLL.ENT
  • CYC32DLL.RST
  • CYC32DLL.KEY

These files are located in the "\Program" subfolder of the GateCycle software installation folder. Failure to exclude these files from the defragmentation process causes your license to be lost and prevents you from running GateCycle software until you obtain a new license. After you have excluded the files listed above, you may run the defragmentation program normally. Instructions for excluding files from some common defragmentation programs are given below.

If your defragmentation program is not among those listed below, please refer to the program's documentation or contact the program's vendor for instructions on configuring it to exclude files from its defragmentation process.

Norton Utilities® Speed Disk™ Versions 2.X, 3.X and 4.X for Windows® 95 and 98

To set files as unmovable:
1. Open Norton Utilities Speed Disk.
2. Click Properties; then click Options. The Options for Speed Disk dialog box opens.
3. Click Customize. The Customize dialog box opens.
4. Click the Unmovables tab.
5. In the File Specification box, locate the file you want marked as unmovable and click OK. (Click the yellow folder icon to browse for files.)
6. Repeat step 5 for each of the files listed above.
7. Click OK to save your changes; then click OK again to close the Options for Speed Disk dialog box.

Norton Utilities Speed Disk Version 2.X for Windows NT®

As of June 14, 1999, the Windows NT version of Norton Speed Disk cannot be configured to exclude files from the defragmentation process and should not be used on a drive on which GateCycle software is installed. Please use another defragmentation program that allows you to exclude the GateCycle license files listed above. If you must defragment a drive using Norton Speed Disk, transfer your license to another computer first. When the defragmentation is complete, transfer the license back to the computer you defragmented.

Executive Software Diskeeper and Diskeeper Lite - All Versions

To add files to the exclusion list:
1. Start Diskeeper.
2. From the File menu, select Exclusion List.
3. Select the files you want to exclude.
4. Click Add Files.
5. Click Save.

Microsoft Windows 98, 2000 and XP Default Disk Defragmentation Program

If you use the defragmentation program supplied by Microsoft with Windows 98, 2000 or XP, no special configuration is required.

Microsoft®, Windows® and Windows NT® are trademarks claimed by Microsoft Corporation, which is not affiliated with GE.
Norton Utilities® is trademark claimed by Symantec Corporation, which is not affiliated with GE.
Diskeeper® is a trademark claimed by Executive Software International, Inc., which is not affiliated with GE.

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