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What browser should I use to run ProjectNet?
We recommend Microsoft® Internet Explorer 6.0 with service pack 1.
How do I set up my browser to work with ProjectNet?
Please refer to these instructions: Configuring Your Browser
How do I install ProjectNet?
ProjectNet is a Web-based application that requires no installation. Access to ProjectNet is directed through a user authentication system called “Single Sign-On” (SSO). If you are a GE employee or contractor, your SSO account has already been established. Please go to the “Update GE Profile” link and request access to ProjectNet. It is listed as “Pnet Collaboration” in the registration pages. If you are not a GE employee, please refer to these instructions: Obtaining an Account
When I login to ProjectNet, it gets stuck when it tries to load the Java libraries. Why does this happen and how can I fix it?
Potential causes of this problem:
- You may not have administrative rights to your PC (applies to Microsoft Windows® 2000, NT® and XP). This will prevent any downloads. Please contact your local IT/IM technician to enable the download.
- The Java library files you already have may be incomplete or corrupt. For more information, visit http://www.microsoft.com/java. Remember, you or your IT technician must have administrative rights to your PC to perform downloads.
- Your local network or firewall may be preventing file downloads.
If the problem continues, please send an email to the ProjectNet Help Desk.
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My SSO ID doesn’t work for ProjectNet. What should I do?
Please refer to these instructions: Obtaining an Account
I can’t remember my login. How can I find out?
Please send an email to the ProjectNet Help Desk.
I cannot remember my password. What can I do?
Click the “Forgotten your password?” link on the SSO login page.
I don’t know who my ProjectNet administrator is. How can I find out?
Please send an email to the ProjectNet Help Desk.
How do I gain access to another ProjectNet project site?
NON _GE Users
Please send an email to the ProjectNet Help Desk. Inform them of the project(s) to which you need access.
GE USERS
Please visit Support Central and submit the workflow called ADD INTERNAL GE User.
I was midway through the registration process and it stopped. What should I do?
To complete the registration process, return to the Customer Collaboration homepage at http://www.gepower.com/collaboration. Click Update Profile, and enter the ID and password you created prior to being stopped. You should return to the screen you were on prior to the system failure. Continue the registration process. If this does not work, please send an email to the ProjectNet Help Desk.
I cannot connect to the registration screens. What should I do?
If your computer’s Internet browser is configured correctly, the inability to connect to gepower.com or the registration screens may be due to your network configuration. If reconfiguring the network fails to correct the problem, please send an email to the ProjectNet Help Desk.
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I can’t access or view the Login page. How do I fix this?
Please ensure that your browser is configured in accordance with ProjectNet specifications. To view the browser configuration online, please refer to these instructions: Configuring Your Browser. If the problem continues, please send an email to the ProjectNet Help Desk.
While attempting to login, I see the message: “You are unauthorized to use this URL.” What should I do?
Please send an email to the ProjectNet Help Desk.
When logging into Project Net, I receive the error “Invalid Username/Password - Please try again.” Why do I receive this message?
Usernames (ID) and passwords are case sensitive. Please make sure that you have your caps lock key turned off. If you are still unable to login, please send an email to the ProjectNet Help Desk.
I use more than one ID to access ProjectNet. Is this allowed?
Normally, users have one ID. Having multiple IDs may mean that all of your projects are not accessible. Please send an email to the ProjectNet Help Desk to report this problem.
How do I know that users from other companies will not be able to see drawings and other files that my company uploads into ProjectNet?
ProjectNet’s document management system is a database developed with security in mind. The only folders and files that a person can see are the ones to which he or she has been given access.
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I’m receiving one of the following error messages: “Page Cannot Be Displayed,” “Proxy Server Error” or “Internal Server Error.” What should I do?
If your computer’s Internet browser is configured correctly, the inability to connect to gepower.com or the registration screens may be due to your network configuration. If reconfiguring the network fails to correct the problem, please send an email to the ProjectNet Help Desk.
Does ProjectNet support AutoCAD 2000?
Yes, ProjectNet supports AutoCAD 2000 (version 15). It also supports versions 13 and 14. ProjectNet allows users to view and redline over 200 file types. You can obtain a list of these file types by doing the following: In ProjectNet, click on HELP in the upper right corner, make the window a FULL SCREEN and view the FILE FORMATS.
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The Java applet is not loading. What should I do?
If you are using Microsoft Internet Explorer 6.0 and the Java applet will not load, you need to install a security patch. To install the patch, complete the following steps.
- Visit the Microsoft Windows 2000 Security Patch page.
- Click Download on the right side of the screen.
Result: The File Download dialog box opens.
- Click Save.
Result: The Save As dialog box opens.
- Navigate to the directory in which you want to save the file; then click Save.
Result: The Save As dialog box closes and the file is saved in the selected directory.
- When the download is complete, close Internet Explorer.
- Using Windows Explorer, navigate to the directory in which you saved the file, and double-click the file name to install the patch.
- When the installation is complete, restart your computer.
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I cannot get past the Start Setup Screen. What should I do?
If you cannot get beyond the Start Setup screen, complete the following steps.
- Download javalib.zip. (2MB ZIP)
- Using Windows Explorer, navigate to the directory in which you saved the file, and double-click the file name to open it in a compressed file extraction program.
- In the file extraction program, extract all of the files and save them in the directory C:\WINNT\Java\lib.
- Close the file extraction program.
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ProjectNet Stops Working When Used with Internet Explorer 6. What should I do?
If you are using Internet Explorer 6.0 and ProjectNet appears to “freeze,” you need to install a service pack update. To install the update, complete the following steps.
- Visit the Internet Explorer 6 SP1 Update page.
- Click Download on the right side of the screen.
Result: The File Download dialog box opens.
- Click Save.
Result: The Save As dialog box opens.
- Navigate to the directory in which you want to save the file; then click Save.
Result: The Save As dialog box closes and the file is saved in the selected directory.
- When the download is complete, close Internet Explorer.
- Using Windows Explorer, navigate to the directory in which you saved the file, and double-click the file name to install the patch.
- When the installation is complete, restart your computer.
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Microsoft®, Windows® and Windows NT® are trademarks claimed by Microsoft Corporation, which is not affiliated with GE. Java™ is a trademark claimed by Sun Microsystems, which is not affiliated with GE. AutoCAD® is a trademark claimed by AutoDesk, Inc., which is not affiliated with GE.
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