Global Services Customer Support is a portfolio of services that includes the Customer Service Center, technical assistance, emergency service, and customer claim management - all developed to support customers worldwide.

The CSC is a 24x7 call center that receives, directs and manages customer requests. The CSC records issues, collects the necessary machinery information, and directing the information to the appropriate expert, tracks the progress with our Customer Claim Management information system to provide customers with fast feedback and drastically improved productivity.

Now more than ever our customer oriented vision and processes are at work resolving customer issues quickly and effectively!

Customer Service Center - CSC

• A Single entry point for all our customers worldwide
• 24 X 7 availablity
• Multilanguage operators responding to customers' requests
• Nighttime handling of technical emergencies
• Customer access by telephone, e-Mail, fax, web
• Support Central: a new web-based service for customers to track issues via our automated customer claim management system
• North America Technical Customer Service Center
• North America Parts Customer Service Center

Download More Information

• Customer Service Agreement (251KB PDF)
• Global Services Catalog (1.03MB PDF)

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